At Zawles.com, we want you to be completely satisfied with your purchase. If you are not satisfied with your purchase for any reason, we offer a refund policy as follows:
Physical products (CDs, Official Merchandise, etc.) We accept returns and exchanges of physical products within 30 days of the date of purchase. To be eligible for a refund, the product must be in its original condition, unopened, and unused. The customer is responsible for the cost of return shipping. Once we receive the returned product, we will issue a refund to the original payment method, minus the cost of shipping. If the product is damaged or defective, we will cover the cost of return shipping and issue a full refund.
Digital downloads We do not accept returns or refunds for digital downloads, including music tracks, videos, and other digital content.
To initiate a return or exchange of a physical product, please contact us at email@example.com for instructions. Please include your order number and the reason for the return or exchange.
Please note that we do not offer refunds for shipping costs or for products purchased through third-party retailers.
If you have any questions or concerns about our refund policy, please contact us at firstname.lastname@example.org